Terms of Use

1. About Chhabili

Chhabili is a women’s ethnic wear brand offering clothing inspired by Indian traditions and contemporary fashion.

Throughout these terms, the words “Chhabili,” “we,” “our” and “us” refer to the business operating the Chhabili website. The words “you” and “your” refer to any visitor, customer or user of our website.

Please add your registered legal business name and business address to the website’s contact or legal information section.

2. Eligibility to Use the Website

By using our website, you confirm that you are legally capable of entering into a binding agreement under applicable law.

If you are under the age required to independently enter into a transaction, you may use the website only with the involvement and consent of a parent or legal guardian, where permitted by law.

You agree to provide accurate and complete information when creating an account, placing an order or contacting our team.

3. Products and Product Information

We make reasonable efforts to display accurate product descriptions, photographs, colours, sizes, prices and other relevant details.

However, please note:

• Actual product colours may vary slightly depending on your device, screen settings and lighting conditions.

• Minor variations in appearance, printing or presentation may occur.

• Product measurements and size information are provided as guidance; please review the relevant size chart before ordering.

• Product availability may change without notice.

• Product images and descriptions are intended to represent the items offered, and material discrepancies will be addressed in accordance with applicable law.

If a product is unavailable or a material listing error is identified after an order is placed, we will contact you regarding the appropriate next steps, including cancellation and refund where applicable.

4. Pricing, Taxes and Offers

Product prices and applicable charges will be displayed on the website before you complete your purchase.

The final payable amount may include product prices, applicable taxes, shipping charges and any other charges disclosed at checkout, after applying eligible discounts.

We may update prices, promotions and product listings from time to time. Changes to prices will not retrospectively alter a completed order, except where a correction or adjustment is permitted or required by law.

Discounts, coupons and promotional offers are subject to their stated terms, validity periods and eligibility conditions.

5. Orders and Order Acceptance

When you place an order, you submit a request to purchase the selected products under the applicable terms.

After your order is placed, you may receive an order confirmation by email, SMS or another available communication method.

An order confirmation acknowledges receipt of your order but does not necessarily mean that the order has been dispatched or finally accepted for fulfilment.

Orders may require verification of payment, delivery details, product availability or other relevant information.

If an order cannot be fulfilled, is affected by a genuine listing error or raises a legitimate security concern, we may contact you to resolve the issue or cancel the order where appropriate and legally permitted. Any payment collected for an unfulfilled order will be refunded as required by applicable law.

6. Payment Methods

Chhabili offers online payments through PayU and may offer Cash on Delivery (COD) for eligible orders.

Available online payment methods may include cards, UPI, net banking and other methods enabled through the payment gateway.

All payment options are subject to availability at checkout and the relevant payment provider’s terms.

For COD orders, the amount due must be paid to the delivery partner at the time of delivery.

Customers must not share their banking passwords, card PINs, UPI PINs or OTPs with anyone claiming to represent Chhabili.

Payment failures, refunds and payment-related disputes will be handled in accordance with our Billing & Payments Policy and applicable law.

7. Shipping and Delivery

Orders will be processed and delivered according to our Shipping & Delivery Policy.

Delivery estimates are indicative and may vary depending on the destination, courier operations, product availability, public holidays, weather conditions and other circumstances.

You are responsible for providing an accurate delivery address, phone number and other required details.

Please contact us promptly if you need to correct your delivery information. Changes may not be possible after an order has been processed or dispatched.

8. Returns, Exchanges and Refunds

Our Refund, Return & Exchange Policy explains the conditions and procedures applicable to eligible returns, exchanges, cancellations and refunds.

Customers should review that policy before placing an order.

Any return or exchange request will be assessed according to the applicable policy and consumer-protection requirements. Nothing in these Terms of Use removes or restricts rights available to customers under applicable law.

9. User Accounts and Account Security

If you create an account on our website, you are responsible for maintaining the confidentiality of your login credentials and for taking reasonable steps to protect your account.

You agree to notify us promptly if you suspect unauthorised access or activity associated with your account.

We may restrict or suspend account access where reasonably necessary to investigate suspected fraud, security concerns, misuse or violations of these terms, subject to applicable law.

10. Acceptable Use

When using our website, you agree not to:

• Use the website for unlawful, fraudulent or misleading activities.

• Provide false information or impersonate another person.

• Attempt to interfere with website security, availability or functionality.

• Introduce malicious software, harmful code or unauthorised automated activity.

• Attempt to access restricted systems, customer accounts or data without authorisation.

• Copy, misuse or commercially exploit website content without permission.

• Use our website in a manner that infringes the rights of Chhabili or another person.

We reserve the right to take appropriate action against misuse of our website, subject to applicable law.

11. Intellectual Property

Unless otherwise stated, the content on this website, including the Chhabili name and branding, logos, photographs, graphics, product descriptions, written content and website design, is owned by Chhabili or used with permission.

You may browse and use this content for personal, non-commercial shopping purposes.

You must not reproduce, distribute, modify, publish or commercially exploit website content without prior written permission from the relevant rights holder, except where permitted by law.

All third-party trademarks and brand names remain the property of their respective owners.

12. Reviews, Feedback and User Submissions

If you submit a review, suggestion, feedback, photograph or other content to us, you confirm that you have the right to submit it and that it does not unlawfully infringe another person’s rights.

You must not submit content that is fraudulent, defamatory, abusive, unlawful or misleading.

Where you submit content for publication on our website, you grant Chhabili permission to use, display and reproduce that content for the purposes communicated to you and subject to applicable law and any required consent.

We may moderate or remove content that violates these terms or applicable law.

13. Privacy and Personal Information

Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, store and share personal information.

By using our website, you acknowledge that your information will be handled in accordance with that policy and applicable law.

Please review the Privacy Policy for details about cookies, payment processing, delivery partners, data retention and your applicable privacy rights.

14. Third-Party Websites and Services

Our website may include links to third-party websites or services, including PayU, courier tracking services, Amazon, Flipkart and social media platforms.

These third-party services may operate under their own terms, conditions and privacy policies.

Chhabili does not control independent third-party websites and is not responsible for their content or practices, except to the extent responsibility cannot be excluded under applicable law.

15. Website Availability and Technical Issues

We aim to keep our website accessible and functioning properly. However, uninterrupted availability cannot be guaranteed.

The website may occasionally be unavailable due to maintenance, technical problems, security updates, hosting issues or circumstances beyond our control.

We may update, modify or discontinue website features when reasonably necessary for operational, security or business reasons, subject to applicable law.

16. Limitation of Liability

To the extent permitted by applicable law, Chhabili will not be responsible for indirect or consequential losses arising from the use of the website where such exclusion is legally permitted.

Nothing in these terms excludes or limits liability that cannot legally be excluded or limited, including applicable statutory consumer rights, remedies for defective or misdescribed products, or liability arising from fraud or wilful misconduct where applicable.

If you experience a problem with an order, please contact our support team so that we can review the issue and work towards an appropriate resolution.

17. Indemnity

To the extent permitted by law, you agree to be responsible for losses or claims directly arising from your unlawful use of the website, fraudulent activity or material breach of these terms.

This provision does not apply to the extent that the relevant loss is caused by Chhabili’s own unlawful conduct or where such responsibility cannot legally be transferred to a customer.

18. Changes to These Terms

We may revise these Terms of Use to reflect changes to our website, services, business operations or applicable legal requirements.

Updated terms will be published on this page with a revised “Last Updated” date.

Your continued use of the website after revised terms are published will be subject to applicable law and any consent or notice requirements that apply to the changes.

19. Governing Law and Dispute Resolution

These Terms of Use are governed by the laws of India, subject to applicable consumer-protection laws and other mandatory legal requirements.

Any dispute will be addressed in accordance with applicable Indian law. Nothing in these terms prevents a customer from exercising statutory rights or approaching a consumer dispute redressal body or other competent authority where legally entitled to do so.

20. Contact Information and Grievances

For questions about these Terms of Use, orders, products or website services, please contact us.

Brand: Chhabili

Email: admin@chhabili.com

Phone: 9119768566

Website: https://chhabili.com/

Business Address: Please insert your registered business or principal business address.

For formal complaints or grievances, please contact us using the details above. Add the designated grievance officer’s name and contact details here if required under applicable law.

We aim to review customer concerns and respond within the time required by applicable law.

Thank you for shopping with Chhabili.

Chhabili — Tradition with a Touch of Elegance.