Shipping & Delivery

1. Order Processing

Once you place an order on our website, you will receive an order confirmation through the contact details provided during checkout, subject to successful order placement.

Our team will process your order after verifying the order details and payment, where applicable.

Orders are generally processed within 1–3 business days, excluding Sundays and public holidays. During festive seasons, promotional sales or periods of high demand, processing may take longer.

Order processing times are estimates and may vary depending on product availability and operational requirements.

2. Shipping and Delivery Timelines

We aim to deliver your order as quickly as possible while ensuring proper handling and packaging.

Estimated delivery timelines are as follows:

• Order processing: 1–3 business days.

• Delivery within India: Generally 3–7 business days after dispatch, depending on the delivery location and courier service.

• Remote locations: Delivery may require additional time.

• High-demand periods: Festive seasons, public holidays and promotional events may cause delays.

These timelines are estimates and are not guaranteed delivery dates. Your actual delivery time may vary based on the destination, courier operations, weather conditions and other circumstances beyond our control.

3. Shipping Charges

Applicable shipping charges, if any, will be displayed at checkout before you complete your purchase.

Shipping charges may vary depending on the order value, delivery location, package weight and any promotional offers available at the time of purchase.

If free shipping is offered for eligible orders, the applicable terms and minimum order value, where relevant, will be displayed on our website.

No undisclosed shipping charges will be added after an order is placed.

4. Order Tracking

Once your order has been dispatched, tracking information may be shared through email, SMS or WhatsApp, depending on the contact details provided and the courier service used.

You can use the tracking details to follow your shipment’s progress through the relevant courier’s tracking system.

Please allow some time for tracking information to become active after dispatch.

If you have not received tracking details or your tracking status has not updated for an extended period, please contact our customer support team for assistance.

5. Delivery Address

Please ensure that your shipping address, phone number, email address and other delivery details are accurate and complete when placing your order.

Chhabili cannot guarantee successful delivery if the address or contact information provided is incomplete or incorrect.

If you need to update your delivery address, contact us as soon as possible. Address changes may not be possible once the order has been processed or dispatched.

Additional delivery attempts, re-shipping charges or other arrangements may be necessary if a shipment cannot be delivered because of incorrect or incomplete information supplied by the customer.

Any applicable charges will be communicated transparently.

6. Cash on Delivery (COD)

Cash on Delivery may be available for eligible orders and delivery locations.

Where COD is offered, the applicable option will appear during checkout. Customers must pay the amount due to the delivery partner at the time of delivery.

COD availability may depend on the delivery location, order value, courier service and other operational conditions.

Please ensure that someone is available to receive the order and complete payment when the delivery partner arrives.

7. Delayed or Undelivered Orders

Although we work to deliver orders within the estimated timelines, delays may occur due to courier disruptions, adverse weather, public holidays, operational issues or other unforeseen circumstances.

If your order has not arrived within the estimated delivery window, please contact us with your order number.

Our team will review the shipment status and assist you with the next steps.

If an order is confirmed lost, undeliverable or otherwise unable to be fulfilled, we will work with you to determine the appropriate resolution, including a replacement or refund where applicable.

Nothing in this policy limits any rights available to customers under applicable law.

8. Failed Delivery and Returned Shipments

A delivery may fail if the recipient is unavailable, the address is incorrect, the courier cannot reach the destination or delivery is refused.

Where possible, the courier may attempt delivery again.

If an order is returned to us after unsuccessful delivery, our team may contact you to confirm the details and discuss the available options.

Any additional shipping charges for re-dispatch, where applicable, will be communicated before the shipment is sent again.

Refunds or cancellations for returned shipments will be handled in accordance with our Refund, Return & Exchange Policy and applicable law.

9. Damaged Packages or Incorrect Orders

We take care to ensure that your order is packaged appropriately before dispatch.

If your package arrives visibly damaged, tampered with or contains an incorrect product, please contact us promptly, preferably within 48 hours of delivery.

To help us investigate, please share:

• Your order number.

• Clear photographs of the outer packaging and shipping label.

• Photographs of the product and any visible damage or discrepancy.

• A brief description of the issue.

Please retain the original packaging until the matter has been resolved.

Our team will review your concern and guide you through the appropriate resolution under our Refund, Return & Exchange Policy.

The request to report an issue promptly helps us investigate efficiently and does not remove any rights available to you under applicable law.

10. Multiple Shipments

Depending on product availability and fulfilment requirements, items in an order may occasionally be shipped separately.

If your order is split into multiple shipments, the relevant dispatch and tracking details will be shared where available.

Please allow for the possibility that separate packages may arrive at different times.

11. Orders During Sales and Festive Seasons

During festive periods, special promotions, major sales or other high-demand events, order volumes may increase significantly.

This may affect processing, dispatch and delivery timelines.

We recommend placing orders in advance if you intend to wear your Chhabili outfit for a specific occasion.

Estimated delivery dates remain subject to courier availability and other operational factors.

12. Third-Party Marketplace Orders

If you purchased Chhabili products through Amazon, Flipkart or another third-party marketplace, please refer to the shipping, tracking and delivery information provided on the platform where your order was placed.

For orders placed directly on the official Chhabili website, please contact our customer support team.

13. Contact Us

If you have any questions regarding shipping, delivery, order tracking or a delayed shipment, please contact us.

Brand: Chhabili

Email: admin@chhabili.com

Phone: 9119768566

Website: https://chhabili.com/

Please include your order number in your communication so that we can assist you more efficiently.

Thank you for choosing Chhabili. We appreciate your trust and look forward to bringing a touch of elegance to your wardrobe.

Chhabili — Tradition with a Touch of Elegance.