Privacy Policy

1. Information We Collect

We may collect the following categories of information when you interact with our website.

A. Personal Information

When you place an order, create an account or contact us, we may collect:

• Full name.

• Billing and shipping address.

• Email address.

• Phone number.

• Order details and purchase history.

• Information you provide when contacting customer support.

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B. Payment Information

When you make a payment through our website, your transaction may be processed by PayU and the relevant banks or payment service providers.

Depending on the payment method, these providers may process transaction references, payment status and other information necessary to complete your payment.

Chhabili does not ask you to share your UPI PIN, card PIN, banking password or OTP with us. Payment credentials are handled through the relevant payment provider’s secure payment process, as applicable.

For Cash on Delivery orders, we may use your order and contact details to coordinate delivery and payment collection.

C. Technical and Usage Information

When you browse our website, certain technical information may be collected automatically, including:

• IP address.

• Browser type and device information.

• Operating system.

• Pages visited and interactions with the website.

• Referring website or source.

• Approximate usage and diagnostic information.

This information helps us maintain website functionality, understand visitor activity and improve our services.

D. Cookies and Similar Technologies

Our website may use cookies and similar technologies to support shopping cart functionality, maintain sessions, remember preferences, improve performance and understand website usage.

Depending on the tools enabled on our website, cookies may also be used for analytics, advertising or marketing.

You can manage cookies through your browser settings and, where provided, our cookie preference controls. Disabling certain cookies may affect features such as account login, cart functionality or checkout.

2. How We Use Your Information

We may use the information we collect to:

• Process, confirm and fulfil your orders.

• Arrange shipping and delivery.

• Process payments, cancellations and refunds.

• Communicate order updates and delivery notifications.

• Respond to enquiries, complaints and customer support requests.

• Maintain your account and purchase history.

• Improve our products, website performance and shopping experience.

• Detect, investigate and help prevent fraud, unauthorised transactions and misuse.

• Maintain business, accounting, tax and transaction records.

• Send promotional communications where permitted and, where required, with your consent.

• Comply with applicable legal and regulatory obligations.

We use personal information only for purposes that are appropriate to our business and permitted under applicable law.

3. How We Share Your Information

We do not sell your personal information to third parties.

We may share relevant information with trusted service providers where necessary to operate our website and fulfil your orders, including:

A. Payment Service Providers

We use PayU to facilitate online payments. Relevant payment and transaction information may be processed by PayU, banks and other payment providers involved in completing a transaction.

Their processing of information may also be subject to their own privacy policies and terms.

B. Shipping and Delivery Partners

We may share your name, phone number, delivery address and order details with courier companies and logistics providers to deliver your purchases and manage shipment-related issues.

C. Website and Technology Providers

Our website may rely on hosting providers, WooCommerce-related services, website maintenance providers, security tools and other technical service providers to operate and protect the website.

Such providers may process information when necessary to provide their services.

D. Analytics and Marketing Providers

If analytics, advertising or marketing tools are enabled, relevant usage or device information may be shared with those providers according to the tools’ configuration and applicable consent requirements.

E. Legal and Regulatory Authorities

We may disclose information where necessary to comply with applicable law, respond to lawful requests, protect our rights or address fraud, security or safety concerns.

Service providers receiving information are expected to handle it appropriately for their authorised purposes.

4. Data Retention

We retain personal information for as long as reasonably necessary to fulfil the purposes described in this policy, including order processing, customer support, dispute resolution, accounting, tax compliance and legal obligations.

Order and transaction records may need to be retained for legally prescribed periods.

When information is no longer required, we will take reasonable steps to delete it, anonymise it or otherwise handle it in accordance with applicable law and our record-retention practices.

5. Data Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, disclosure, alteration, loss or misuse.

These measures may include access controls, website security practices, secure payment processing through our payment provider and appropriate administrative safeguards.

However, no website, electronic transmission or storage system can be guaranteed to be completely secure. We therefore cannot guarantee absolute security of information transmitted over the internet.

If a personal data breach occurs, we will take the actions required under applicable law.

6. Your Privacy Rights

Subject to applicable law, you may have the right to:

• Request access to personal information we hold about you.

• Request correction of inaccurate or incomplete information.

• Request deletion of personal information where deletion is legally permitted.

• Withdraw consent where processing is based on consent.

• Raise concerns about how your personal information is handled.

• Opt out of promotional emails or marketing communications.

To exercise an applicable right, contact us using the details provided below. We may need to verify your identity before processing a request.

Certain information may need to be retained where required by law or necessary to resolve an existing transaction or dispute.

7. Promotional Communications

If you receive promotional emails or other marketing communications from Chhabili, you may opt out using the unsubscribe option where available or by contacting us.

Even if you opt out of marketing messages, we may continue to send essential communications concerning your orders, payments, shipping, refunds, security or customer support.

We will handle consent and marketing preferences in accordance with applicable law.

8. Third-Party Websites and Services

Our website may contain links to third-party platforms, including Amazon, Flipkart, payment services and social media websites.

If you visit or transact through those platforms, their own privacy policies and terms may apply.

Chhabili does not control the privacy practices of independent third-party websites. We encourage you to review their policies before providing personal information.

9. Children’s Privacy

Our website is intended for individuals who can legally make purchases or use the website under applicable law.

We do not knowingly seek to collect children’s personal information in circumstances where doing so is prohibited by law. If you believe that a child has provided personal information to us inappropriately, please contact us so that we can review the matter and take appropriate action as required by law.

10. International Data Processing

Some of our service providers may process or store information in locations outside your state or country, depending on their infrastructure and service arrangements.

Where personal information is transferred or processed across borders, we will take the measures required under applicable law.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our website, business operations, service providers or applicable legal requirements.

The revised policy will be published on this page with an updated “Last Updated” date.

We encourage you to review this page periodically to stay informed about how we handle personal information.

12. Contact Us

If you have questions, concerns or requests relating to this Privacy Policy or your personal information, please contact us.

Brand: Chhabili

Email: admin@chhabili.com

Phone: 9119768566

Website: https://chhabili.com/

Please include sufficient information to help us understand and respond to your request. Do not send your passwords, complete payment card details, CVV, UPI PIN or OTP.

We value your trust and are committed to handling your information responsibly while providing a safe and convenient shopping experience.

Chhabili — Tradition with a Touch of Elegance.