Refund, Return & Exchange Policy

1. Return Policy

Eligible products purchased through the Chhabili website may be requested for return within 4 days of delivery, subject to the conditions mentioned below.

To qualify for a return, the product must:

• Be unused, unworn, unwashed and unaltered.

• Be in its original condition, with all original tags, labels and packaging intact.

• Not have stains, damage, perfume odour, makeup marks or signs of wear.

• Include the original invoice or order details for verification.

All return requests are subject to verification and approval by our team.

Products that do not meet the applicable return conditions may be declined, except where a return, replacement or refund is required under applicable law.

2. Products Eligible for Return

A return or other appropriate resolution may be available in the following circumstances:

• The product received is damaged or defective.

• You have received an incorrect product, size or design compared with your order.

• The product received is materially different from its description or advertised features.

• The product meets our applicable return conditions and the return request is raised within the specified period.

If you receive a damaged, defective or incorrect item, please contact us promptly with your order details and supporting photographs so we can assess and resolve the issue.

3. Products Not Eligible for Return or Exchange

For hygiene and product-condition reasons, the following may not be eligible for a change-of-mind return or exchange:

• Products that have been worn, washed, used, altered or damaged after delivery.

• Products returned without original tags, labels or essential packaging.

• Items showing stains, makeup, perfume, odour or other signs of use.

• Products clearly marked as non-returnable or final sale before purchase, subject to applicable consumer rights.

• Returns requested outside the applicable return window, except where otherwise required by law or approved by Chhabili.

This section does not exclude remedies available under applicable law for defective, incorrect, misdescribed or otherwise non-conforming products.

4. Exchange Policy

If you wish to exchange an eligible product for another size or an available alternative, you may contact our support team within 4 days of delivery.

Exchanges are subject to:

• The product meeting the applicable return conditions.

• Availability of the requested size, colour or replacement product.

• Verification and approval of the exchange request.

If the requested replacement is unavailable, our team will discuss the available options, which may include a refund where applicable.

Please do not dispatch a product for exchange before receiving instructions from our support team.

5. Damaged, Defective or Incorrect Products

We take product quality and order accuracy seriously.

If your order arrives damaged, defective or incorrect, please notify us as soon as possible, preferably within 48 hours of delivery, so we can investigate promptly.

Please provide:

• Your order number.

• A clear description of the issue.

• Photographs or a short video showing the product and the issue.

• Photographs of the packaging and shipping label, where relevant.

Our team will review the information and guide you through the next steps, which may include a replacement, exchange, return or refund, depending on the circumstances.

The 48-hour reporting request helps us investigate delivery-related issues promptly and does not remove any rights available to you under applicable law.

6. How to Request a Return or Exchange

To request a return or exchange, follow these steps:

Step 1: Contact Us

Email admin@chhabili.com or call 9119768566 with your order number and reason for the request.

Step 2: Share the Required Details

Provide the requested photographs, product information and other details needed to assess your request.

Step 3: Wait for Confirmation

Our team will review your request and provide instructions regarding eligibility, packaging and return shipping.

Step 4: Pack the Product

If your request is approved, pack the item securely with its original tags, labels and packaging.

Step 5: Return or Exchange Processing

Once the returned item is received and inspected, we will inform you of the outcome and the next steps for an approved exchange or refund.

Please retain your return-shipping receipt and tracking details until the process is complete.

7. Refund Policy

Refunds are processed after the return has been received and the product’s eligibility has been verified, except where the circumstances require a different resolution.

Once a refund is approved:

• For prepaid orders, the refund will generally be issued to the original payment method wherever supported.

• For Cash on Delivery orders, we may request bank account or other suitable payment details to process the refund securely.

• Refunds will cover the amount determined to be refundable under the applicable order terms and circumstances.

• Any applicable refund adjustments will be communicated to you before processing.

We aim to initiate approved refunds promptly. The time taken for the amount to appear in your account may depend on your bank, card issuer, payment provider or other financial institution.

Where applicable law prescribes a refund deadline, that deadline will take precedence over any indicative processing time mentioned in this policy.

8. Return Shipping Charges

For approved returns involving a damaged, defective, incorrect or materially misdescribed product, Chhabili will arrange or bear reasonable return-shipping costs as appropriate.

For eligible change-of-mind returns or size exchanges, return-shipping arrangements and charges will be communicated when the request is approved.

Any applicable charges must be disclosed clearly before you proceed with the return. Nothing in this section limits rights available under applicable law.

9. Order Cancellation

If you wish to cancel an order, please contact us as soon as possible with your order number.

• Orders that have not been dispatched may be eligible for cancellation.

• Orders that have already been dispatched may not be cancellable through the normal cancellation process and may need to follow the applicable delivery and return procedure.

• If a cancellation is accepted for a prepaid order, the applicable refund will be processed in accordance with this policy and applicable law.

• If Chhabili cancels an order due to stock unavailability or another fulfilment issue, we will communicate the cancellation and arrange any applicable refund.

Any cancellation charges, if applicable, will be subject to applicable law and will be communicated transparently.

10. Refunds for Sale and Discounted Products

Products purchased during sales, promotional campaigns or discount offers are subject to the return and refund terms disclosed for those products at the time of purchase.

A discounted price alone does not automatically make a product non-returnable.

Products marked as final sale or non-returnable must be clearly identified before purchase. Such restrictions do not override remedies required under applicable law for defective, incorrect or non-conforming products.

11. Products Purchased Through Amazon or Flipkart

If you purchased Chhabili products through Amazon, Flipkart or another third-party marketplace, please initiate your return, exchange or refund request through the platform where the order was placed.

The applicable marketplace process and order-specific terms will govern the request, subject to applicable law.

For purchases made directly through the official Chhabili website, please contact our support team using the details below.

12. Important Information

• Product colours may appear slightly different due to screen settings, lighting and photography conditions.

• Please review the product description, size chart, measurements and care instructions before placing an order.

• A minor variation in colour caused by display settings does not automatically establish a product defect. Material differences from the product description will be assessed appropriately.

• Please keep your order confirmation and invoice until your order is fully resolved.

• Chhabili reserves the right to verify return requests and investigate suspected misuse or fraudulent claims, while respecting consumer rights and applicable law.

13. Contact Us

If you have questions about returns, exchanges, cancellations or refunds, please contact us.

Brand: Chhabili

Email: admin@chhabili.com

Phone: 9119768566

Website: https://chhabili.com/

Support Hours: Please refer to our website for current customer support hours.

We appreciate your trust in Chhabili and are committed to providing a transparent, fair and dependable shopping experience.

Chhabili — Tradition with a Touch of Elegance.