Billing & Payments

1. Accepted Payment Methods

Chhabili offers the following payment options, subject to availability at checkout:

Online Payments via PayU

We use PayU as our payment gateway to facilitate online transactions. Depending on the options enabled for your order, you may be able to pay using:

• Credit cards and debit cards.

• UPI payments.

• Net banking.

• Eligible digital wallets or other payment methods supported by PayU.

The payment options displayed at checkout may vary depending on your bank, payment provider, device and transaction eligibility.

Cash on Delivery (COD)

Cash on Delivery may be available for eligible orders and delivery locations. If this option is displayed at checkout, you can place your order and pay the applicable amount to the delivery partner when your order is delivered.

COD availability may depend on the delivery location, order value, courier service and other operational conditions.

2. Order Confirmation and Payment Processing

After placing an order, you may receive an order confirmation through the contact details provided during checkout.

For online payments, an order will be processed after the payment status is successfully verified, subject to product availability and order validation.

For COD orders, the order will be processed according to our fulfilment procedures and any necessary order verification.

An order confirmation does not guarantee dispatch if an order requires further verification or the product is unavailable. In such cases, our team will contact you regarding the next steps.

3. Pricing, Taxes and Billing

All product prices and applicable charges will be displayed on the website before you complete your purchase.

The final order amount may include:

• Product prices.

• Applicable taxes, including GST where applicable.

• Shipping or delivery charges, if any.

• Discounts, promotional offers or other adjustments applied at checkout.

The amount displayed in the final order summary is the amount payable for that order, subject to any correction required by applicable law.

Where applicable, an invoice or order receipt will be issued with the relevant billing details.

Customers are responsible for providing accurate billing information, including their name, address and other details required for invoicing.

4. Online Payment Security

Online payments on our website are processed through PayU and the relevant financial institutions or payment providers.

Payment transactions are subject to the security procedures, verification requirements and terms of the respective payment providers.

Chhabili does not ask customers to share their UPI PIN, card PIN, banking password or one-time password (OTP) through email, phone calls or messages for order confirmation or refund processing.

Please complete payments only through the official checkout on our website and the payment interface presented during checkout.

Never share confidential banking credentials with anyone claiming to represent Chhabili.

5. Failed, Pending or Unsuccessful Payments

Sometimes a payment may fail, remain pending or appear to be deducted from your account without the order being confirmed.

If this happens:

1. Check your order status and confirmation message.

2. Review the transaction status in your bank account or payment application.

3. Avoid making repeated payments until you have checked whether the original transaction was successful.

4. Contact our support team with your order details and transaction reference, if available.

If the payment was unsuccessful but the amount was debited, the reversal or refund will generally be handled through the bank, payment provider or payment gateway according to their applicable procedures.

The time taken for a reversal to appear in your account may vary depending on the payment method and financial institution.

If the amount remains unresolved, contact us so we can assist with the investigation.

6. Duplicate Payments

If you believe that you have been charged more than once for the same order, please contact our support team.

Please provide your order number, transaction references, payment dates and the amounts involved.

We will review the available transaction information and, if a duplicate payment is confirmed, coordinate the appropriate refund or reversal through the relevant payment provider.

7. Cash on Delivery Payments

For COD orders, the customer must pay the amount due at the time of delivery using the payment method supported by the delivery partner.

Please verify the order details and payable amount before completing payment.

COD orders may be subject to order verification or delivery restrictions. If an order cannot be fulfilled, any applicable cancellation or refund will be handled in accordance with our order terms and applicable law.

8. Refunds and Payment Reversals

Approved refunds for eligible cancellations, returns, incorrect products, damaged items or other qualifying circumstances will be handled according to our Refund, Return & Exchange Policy.

For online payments, approved refunds will generally be issued to the original payment method wherever supported.

For COD orders, we may request suitable bank account or other payment details to process an approved refund securely.

Refund processing and the time required for the funds to reach your account may depend on the payment gateway, bank or financial institution.

Please refer to our Refund, Return & Exchange Policy for the applicable conditions and procedures.

9. Discounts, Coupons and Promotional Offers

Discount codes, coupons and promotional offers are subject to the terms communicated with each offer.

Unless expressly stated otherwise:

• Offers may have minimum order values or other eligibility requirements.

• Some offers may not be combined with other promotions.

• Coupons must be applied before completing checkout.

• Expired, invalid or ineligible coupons may not be accepted.

• Promotional benefits cannot be claimed retrospectively after an order has been completed unless the offer terms allow it.

Any discount applicable to your order will be reflected in the order summary before payment.

10. Order Cancellation and Payment Disputes

If you wish to cancel an order, please contact us as soon as possible.

Cancellation eligibility depends on the order’s processing and dispatch status and our Refund, Return & Exchange Policy.

If you notice an unauthorised transaction or a payment you do not recognise, contact your bank or payment provider immediately and notify us where the transaction relates to a Chhabili order.

We will review payment-related concerns and provide reasonable assistance with the information available to us.

11. Changes to Prices and Payment Terms

Product prices, shipping charges and available payment methods may change from time to time.

Any applicable price and charges for your purchase will be displayed at checkout before you place the order.

Changes to future pricing or payment arrangements will not retrospectively alter a completed order, except where a correction or adjustment is permitted or required by applicable law.

12. Contact Us

For questions about billing, online payments, COD orders, failed transactions or refunds, please contact us.

Brand: Chhabili

Email: admin@chhabili.com

Phone: 9119768566

Website: https://chhabili.com/

Please include your order number and relevant transaction reference when contacting us about a payment issue. Never include your complete card number, CVV, UPI PIN, banking password or OTP in your message.

We appreciate your trust in Chhabili and are committed to making your shopping and payment experience simple, safe and transparent.

Chhabili — Tradition with a Touch of Elegance.